Refund Policy

Contact us immediately if you want to cancel. If supply has not begun and we can stop the order, we will cancel it and refund the amount paid. Because keys are normally supplied promptly, it may not be possible to stop delivery after payment.

At checkout, you may expressly request immediate supply of the digital key and acknowledge that a statutory cancellation or withdrawal right may end once supply begins. A delivered or revealed key can be copied and cannot reliably be returned in the same way as a physical item.

This does not remove remedies for a key that is faulty, invalid, already redeemed before delivery, or materially different from the product description, and it does not override mandatory law.

Contact us if:

• you were charged more than once for the same order;
• we cannot deliver the purchased key;
• the key was invalid or already redeemed before we supplied it;
• we supplied a different product, platform, edition, or region from the accepted order; or
• the digital product otherwise fails a mandatory quality or description right.

Depending on the problem and applicable law, the remedy may be verification, replacement, price reduction, cancellation, or a full or partial refund.

A refund is not normally available merely because:

• you changed your mind after digital delivery began with the required consent;
• you selected the wrong platform, edition, language, or region where it was clearly disclosed;
• your device does not meet requirements published by the platform or publisher;
• you cannot use the key because of your platform account status or a breach of platform terms; or
• the key has been successfully redeemed or shared.

Mandatory consumer rights still apply.

Email support@madgamekeys.com from the address used for the order. Include the order reference, product, platform, region, and a clear description of the problem.

For an activation failure, include a screenshot of the complete error and the date and time of the attempt. Hide unrelated personal data. Never send us your password or complete payment credentials. We may ask for additional information reasonably needed to verify the key status and prevent misuse.

An approved refund is returned to the original payment method unless law requires another method. We submit the refund promptly after approval; the time it takes to appear depends on PayPal, your bank, or your payment method. Currency conversion differences or provider charges are controlled by the relevant provider.

Contact us first where possible so we can investigate delivery and key status. This request does not prevent you from using a payment provider dispute process or any legal remedy available to you. See our Terms and Conditions for governing-law information.