Delivery Policy

After successful payment and order checks, your key is made available in My orders. We also send an order message to the email address associated with the transaction. Your account order page is the durable place to check delivery status and retrieve an available key.

Delivery normally starts promptly after the payment provider confirms payment. An order may take longer if payment is pending, stock changes, the supplier is delayed, or a security or fraud check requires manual review.

If an order is marked pending or under review, do not place the same order again. Check My orders and your email, including spam or junk folders.

Confirm the product, edition, activation platform, and permitted region shown on every basket line. Make sure you can access the relevant platform account and that it is registered in a compatible region. Delivery of a valid key does not change those platform or publisher requirements.

If payment appears completed but the order is missing or the key is not available, contact support@madgamekeys.com. Include your order reference and the email used for the order. Do not send your password or complete payment credentials.

We will check the payment and fulfilment records. If we cannot deliver the purchased key, we will provide an appropriate remedy, which may include replacement or refund.

Do not keep retrying or publish the key. Take a screenshot of the complete activation error, with unrelated personal information hidden, and contact support. Our Refund Policy explains the available remedies and evidence process.